Orders and Delivery FAQs

Our team will review your order and, if necessary, get in touch with any questions. You will then receive confirmation of your order via email with an estimated date of delivery. You will receive further notification when your order has been dispatched or, if you opted to collect your order, when it has arrived at your chosen location.

You can view the current status and location of any order by signing into your Cubitts account here.

We accept all major credit and debit cards online with secure payment. You can also pay via Apple Pay, or over the phone through our secure payment gateway.

Absolutely. If you would like to do this, the best way is to place separate orders for each pair.

As we are not NHS affiliated, the minimum age we can process a prescription order for is 16 years old. Anyone under the age of 16 can still place a non-prescription order online or in store.

No, as delivery to Europe is around 3 days. 

We only accept Edenred Eyecare vouchers. To place an online order using an Edenred voucher, please contact us.

We use DHL Worldwide Express air freight for our European deliveries.

UK shipping is free. 

International shipping is free on orders €175 or above,  otherwise it's €18.

Customers will need to take responsibility for any import duties. Rates vary according to country.

We offer shipping to the following countries:

Albania, Andorra, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Bulgaria, Cambodia, Canada, Canary Islands, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, South Korea, Kosovo, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Malta, Mexico, Moldova, Monaco, Montenegro, Myanmar, Nepal, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Qatar, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, USA, Vietnam.

Spain can only order non-prescription frames+lenses or accessories.

Orders delivered outside the UK may be subject to import duties and taxes.

Customers will need to take responsibility for any import duties. Rates may vary according to country.

We offer a free 30-day no-quibble returns policy, excluding personalised products*.

The 30-day no-quibble period begins from the delivery date.

*Personalised products are Bespoke, Bespoke+ orders and monogrammed cases.

A pre-paid DHL returns label is enclosed in your order. Find your closest DHL drop off location here.

For all exchanges, please contact our Customer Service team.

Absolutely. Our stores teams will be happy to process a refund or an exchange for you.

Yep, unused gift cards can be returned within 30 days of the order date.

Bespoke and Bespoke+ frames, and monogrammed cases, cannot be returned due to their personalised nature, unless there is a product fault.

Typically, the refund will take 3-5 working days to show up on your bank statement.