Frequently asked questions
Most frequently asked questions
We offer a 30-day no-quibble returns policy from the date you receive your order, including prescription lenses.
For UK and US, we provide a pre-paid postage label.
For International customers, postage for all returns are to be paid for by the sender.
This excludes Bespoke orders, monogrammed cases, or otherwise personalised products which we cannot offer a return on unless there is a fault with the product.
We use Royal Mail in the UK to facilitate our free returns policy. Please allow up to 5-7 working days for the money to reach your bank account once HQ receives your return.
For our International customers, postage for all returns are to be paid for by the sender. Please send your returned package to the below address quoting your order number and write 'Return' on the outside label:
Cubitts. The Brewery Building, 55-61 Brewery Road, London. N7 9QH. UK
For our US customers, we provide a pre-paid DHL returns label with your order. To find your closest DHL drop off location, click here.
Yes, we do. You can select your lens option at the checkout.
We only currently offer varifocal / progressive lenses in our stores.
We offer store collection for online and phone orders at all of our store locations. Simply select which store you would like to pick up from during checkout.
Yes, we do for Cubitts and non-Cubitts frames. Please contact email@example.com with a copy of your prescription, including the eye exam date and recall date.
We offer shipping to the following countries:
Albania, Andorra, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Bulgaria, Cambodia, Canada, Canary Islands, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, South Korea, Kosovo, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Malta, Mexico, Moldova, Monaco, Montenegro, Myanmar, Nepal, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Qatar, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, USA, Vietnam.