What is your return policy?
Service hours
- Monday—Friday 9am–6pm
- Saturday 10am—6pm
- Sunday 10am—6pm
We offer a 30-day no-quibble return or exchange policy from the date you receive your order, including prescription lenses (this excludes Bespoke frame orders and engraved items).
For orders to the UK and US, returns are free. For the rest of the world, return postage is paid by the sender.
The 30-day no-quibble period begins from the date delivered or collected.
For orders to the UK and US, returns are free. For the rest of the world, return postage is paid by the sender.
The 30-day no-quibble period begins from the date delivered or collected.