How can I make a return or exchange? | Help
Returns, exchanges and shipping
Service hours
- Monday—Friday 9am–6pm
- Saturday 10am—6pm
- Sunday 10am—6pm
We offer a 30-day no-quibble return or exchange policy from the date you receive your order.
How to make a return:
- For orders to the UK and US, returns are free. You can create a pre-paid return label here
- For the rest of the world, return postage is paid by the sender. Please send your return to Cubitts Returns, 55-61 Brewery Road, London, N7 9QH, United Kingdom.
- Drop your return off to any of our stores.
Typically, the refund will take 3-5 working days to show up on your bank statement from when we receive it.
How to make an exchange:
- Get in touch with info@cubitts.com
- Visit any of our stores