When can I expect my order?
Returns, exchanges and shipping
Service hours
- Monday—Friday 9am–6pm
- Saturday 10am—6pm
- Sunday 10am—6pm
Most spectacles and sunglasses will be glazed to order, and will depend on your prescription and on having the required information.
When my order be ready to ship;
- Accessories - Shipped next working day
- Non-prescription orders (including non-prescription sunglasses) - Ready to ship in 2 working days
- Single vision prescription orders (standard lenses) - Ready to ship in 5 working days
- Single vision prescription orders (thinner and thinnest lenses) - Ready to ship in 10 working days
- Polarised lenses - Ready to ship in 10 working days
- Varifocal lenses - Ready to ship in 10 working days
- Services - 5 working days from arrival at our UK workshop
Shipping times once your order is ready;
- UK - next working day
- Europe - 3-5 working days
- US - 7-9 working days
- Rest of the world - 7-10 working days
We’ll update you when your order has been shipped.