What information do I need to make an order?
Orders
Service hours
- Monday—Friday 9am–6pm
- Saturday 10am—6pm
- Sunday 10am—6pm
For prescription glasses or sunglasses, you’ll need a valid prescription*. We may also need your pupillary distance (PD) - this is the distance between your pupils, measured in millimetres. We use the PD to place the lenses in your frame in the optimum position, for the best visual clarity.
A valid prescription includes:
- Your full name, address, and D.O.B
- Your optician's details with a signature
- The date your prescription was issued
- Prescription expiry date