Account information FAQs
Monday to Friday - 9am to 6pm
Weekends - 10am to 6pm
No, your account just needs to be reactivated by following this link. We relaunched our website in November 2021, which requires all accounts from our previous website to be reactivated.
You can make changes to your account by logging in here and making the changes required using the account navigation at the side of the page.
You can do this by logging into your account, where your order status will be clearly displayed at the top of the page. If you have any further questions about your order status, please contact our team.
Once you create an account with Cubitts, you can view the status of any live orders as well as your order history. There is an option to print an invoice and to view past prescription details that have been uploaded onto the system.
You can sign up to our newsletter by entering your email address at the bottom of our website page.
If you no longer wish to receive our newsletter, you can click the unsubscribe link at the bottom of our emails.
Alternatively, you can contact us with your request and our customer services team will unsubscribe you manually. Please note, once you unsubscribe it may take up to seven days to update your preferences. If you would like to re-subscribe, you can do this at the bottom of any page of the website.