Warranty and services FAQs

Phone lines and chat available, British time:
Monday - Thursday 9am-7pm
Friday 9am-6pm
Saturday 10am-6pm
Sunday 10am-6pm

USA phone number: 0018776724040 (toll free)

We offer a guarantee against any product fault for two years after the day of purchase. Should your frames need attention outside that period, get in touch here and we'll do our best to advise and help.

Warranty

If you're in need of a repair, email us at info@cubitts.com with an image of the frame and we'll advise on the options. We offer three levels of repair £25, £50 and £75 depending on the complexity.

Repairs

On the one-year anniversary of your frames, we will invite you in for a complimentary frame rehab. During your frame rehab we will: remove the lenses and clean them, polish the frame, tighten screws and check hinges, deep clean in an ultrasonic bath, and re-adjust the frame to ensure the fit is still comfortable when you come in for collection.

Frame rehab

Other services